Emma Brooks Design - Terms of Service

Chatterbox - Terms of Service

Effective Date: 19 July 2026

These Terms of Service (”Terms”) govern your subscription to and use of Chatterbox, my publication on Substack (the “Publication”). By subscribing to, reading, or interacting with Chatterbox, you agree to these Terms. If you don’t agree, please don’t subscribe to or use Chatterbox.

These Terms cover the Chatterbox subscription only. My wider products and services (design and strategy work, Custom GPTs, consultations, and other digital products) are covered by my main Terms of Service at emmabrooksdesign.com. Where Chatterbox is concerned, this is the one to read, and the two are written to be consistent with each other.

1. Who I Am

Emma Brooks, trading as Emma Brooks Design, is a sole trader operating a relationship-first business strategy practice.

• Email: hello@emmabrooksdesign.com

• Website: emmabrooksdesign.com

2. What Chatterbox Is

Chatterbox is a Substack publication offering free and premium (paid) content, including newsletters, articles, and subscriber-only posts. Paid subscriptions are available on Individual (monthly or annual), Group, and Gift plans, at the prices shown at the point of purchase (see Section 5).

Chatterbox is a publication, not a coaching programme, consultancy, or ongoing advisory relationship. Content is provided for general information and interest only.

3. Substack as the Platform

Chatterbox is hosted on Substack, a US-based publishing platform provided by Substack Inc. (”Substack”). When you subscribe, you enter into two relationships at once:

• With me, as the publisher responsible for the content and communications described in these Terms.

• With Substack, which runs the platform (hosting, email delivery, payments, comments, and account management).

Your use of Substack is also subject to Substack’s own Terms of Use and Privacy Policy. I don’t control how Substack operates its platform, and these Terms don’t override Substack’s terms, they explain my side of things as the publisher of Chatterbox.

4. Eligibility and Your Account

• You must be at least 18 years old to subscribe to Chatterbox.

• To access certain content you’ll need a Substack account, created and managed through Substack.

• You’re responsible for keeping your account details accurate and for all activity that happens under your account.

5. Subscriptions, Payment and Renewals

Chatterbox is offered on a Free tier and on paid Individual, Group, and Gift plans.

• Free: A curated selection of articles on the back office, client relationships, and brand strategy. This does not include the full archive or every new article as it’s published.

• Monthly (Individual): £12 per month. Includes the full archive and all new articles as they’re published.

• Annual (Individual): £60 per year (equivalent to £5 per month). Includes the same access as Monthly, at a reduced annual rate.

• Group: £60 per person per year, for the number of people you select at checkout, billed as a single annual payment for the total. Each person on a Group plan gets the same access as an Individual Annual subscriber.

• Gift: A subscription bought as a gift for one month (£12) or one year (£60), delivered to a recipient’s email address. Gifts can include an optional personal message, be sent anonymously, and be scheduled for future delivery. Once delivered and activated, the gift subscription is subject to these Terms as they apply to the recipient.

• Billing: All plans are administered and billed through Substack and its payment processor, Stripe. I do not see or store your card details. Paid plans are billed in advance.

• Renewals: Monthly, Annual, and Group subscriptions renew automatically at the end of each billing period unless you cancel.

• Changes to plans: I may change the plans on offer, their pricing, or what’s included at each tier at any time. Where changes are material, I’ll give notice before they take effect, such as by email or a notice on Chatterbox.

6. Cancellation and Refunds

• Cancelling: You can cancel a Monthly, Annual, or Group subscription at any time through your Substack account settings. After cancelling, you’ll keep access to paid content until the end of your current billing period.

• Refunds: Unless otherwise required by law, fees paid for Monthly, Annual, Group, and Gift plans are non-refundable, including for partial billing periods.

7. Intellectual Property and Use of Content

• All Chatterbox content, including text, images, and other materials is the property of Emma Brooks Design and is protected by copyright and other intellectual property laws.

• Your subscription grants you a limited, personal, non-transferable, non-exclusive licence to access and read Chatterbox content for your own personal, non-commercial use.

• You may share links to public posts. You may not copy, reproduce, republish, redistribute, sell, or otherwise exploit paid or subscriber-only content without my prior written permission.

• Please don’t remove any copyright or ownership notices, or share your subscriber access with people who haven’t subscribed.

8. Acceptable Use

When interacting with Chatterbox (for example, commenting or replying), you agree not to:

• Use Chatterbox for any unlawful purpose;

• Post abusive, defamatory, or infringing content;

• Attempt to disrupt or gain unauthorised access to the Publication or Substack’s systems.

I may remove comments or restrict access where these Terms are breached.

9. Third-Party Services

Chatterbox relies on third-party services including Substack and Stripe. Your use of these services is subject to their own terms and privacy policies. I am not responsible for the availability, accuracy, or content of third-party services.

10. Disclaimer

Chatterbox is provided “as is” and “as available.” While I put care into what I publish, content is for general information only and is not professional, legal, financial, or business advice tailored to your situation. I do not guarantee that Chatterbox will be uninterrupted, error-free, or always available.

11. Limitation of Liability

To the extent permitted by law, Emma Brooks Design will not be liable for any indirect, incidental, or consequential losses arising from your use of, or inability to use, Chatterbox. My total liability in connection with your subscription will not exceed the amount you paid for that subscription in the 12 months before the claim.

12. Termination

You may end your relationship with Chatterbox at any time by cancelling your subscription and unsubscribing. I may suspend or end your access to Chatterbox, without notice, if you breach these Terms.

13. Governing Law and Disputes

These Terms are governed by the laws of England and Wales. If something goes wrong, please contact me first at hello@emmabrooksdesign.com most things can be sorted quickly and directly. Any dispute that cannot be resolved informally will be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Changes to These Terms

I may update these Terms from time to time. If I make significant changes, I’ll let you know by email or by posting a notice on Chatterbox. The effective date at the top of this page will always reflect the most recent version, and your continued subscription means you accept the updated Terms.

15. Contact

For any questions about these Terms:

Emma Brooks Design

• Email: hello@emmabrooksdesign.com

• Website: emmabrooksdesign.com

Book a Tea & Chat | hello@emmabrooksdesign.com | emmabrooksdesign.com
Subscribe to Chatterbox on Substack

© 2026 Emma Brooks Design